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1. New Dev Blog: Reimbursement policy updated - in EVE Information Portal [original thread]
Thank you all for the feedback and valued input. We will take the points brought to this discussion under advisement and make edits as we deem appropriate and necessary. We will also have a go at answering all your questions and try to clarify any...
- by GM Guard - at 2011.03.11 17:40:00
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2. Why does CCP customer service suck? - in EVE General Discussion [original thread]
Hey everyone. I'd like to grab this opportunity to tell you a little bit about what you Customer Support team is up to. Our response times are not as good as we would like at the moment but they are getting better and the petition queues keep dr...
- by GM Guard - at 2009.06.16 15:26:00
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3. ISK buyers beware! - in EVE General Discussion [original thread]
Edited by: GM Guard on 20/04/2009 08:51:19 Originally by: Tuscanspeed The only difference between CCP selling ISK and another company doing is that CCP endorses one and not the other... Also, CCP will not keylog you and hack your...
- by GM Guard - at 2009.04.20 08:49:00
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4. GMs arent given enough information by server logs ? - in EVE General Discussion [original thread]
Originally by: LaVista Vista Only lead GMs have access to the full logs. I am afraid I must correct you on that one. All GMs have access to the same logs. People often ask about our logs and what they show so I would like to refer you...
- by GM Guard - at 2009.03.09 13:58:00
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5. New Blog: Caring Is Preparing - in EVE Information Portal [original thread]
Originally by: Vyktor Abyss Nice blog. Does this mean your logs will now show something? Glad you're being proactive. It will help. Our logs actually show a lot of things and help us sort out the majority of the case types we have ...
- by GM Guard - at 2009.03.04 14:14:00
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6. New Blog: Caring Is Preparing - in EVE Information Portal [original thread]
Originally by: Nyphur Edited by: Nyphur on 01/03/2009 12:50:09 Huh.. that's.. that's actually pretty freaking clever. I like the approach CCP is taking to development these days, it seems scrum development can be very easily adapted fo...
- by GM Guard - at 2009.03.03 14:12:00
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7. New Blog: Caring Is Preparing - in EVE Information Portal [original thread]
Originally by: Altaree Any way you can use that internal documentation to generate some external documentation? Good question, and the answer is yes. We use internal documentaion to make external documentation and one of our GM Groups...
- by GM Guard - at 2009.03.03 14:00:00
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8. New Blog: Caring Is Preparing - in EVE Information Portal [original thread]
Originally by: Gnulpie Originally by: Captain Politics Have you any plans on separating the help channel into branches to cope with the massive amount of new players needing help ? ... Well that "real" newbie chat is currently m...
- by GM Guard - at 2009.03.03 13:49:00
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9. perma ban for co-operation - in EVE General Discussion [original thread]
Hi everyone. As is often the case, there is more to this than meets the eye. The matter in question is a bit more complicated than the original post makes it sound and we will continue discussing it with the owner of the banned accounts through t...
- by GM Guard - at 2009.02.23 16:53:00
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10. Ultimate Revenge... - in EVE General Discussion [original thread]
Is it a EULA violation? Yes, most certainly. Would we be able to figure out what happened? Probably, yes (we are pretty smart). A player who receives massive amounts of ISK out of the blue from unknown rookie characters with strange names would b...
- by GM Guard - at 2008.12.15 09:57:00
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11. [Regarding EULA] Is my 3rd Party-App allowed? Please answers from GMs - in Test Server Feedback [original thread]
For future reference I would likt to offer the petition system for questions of this nature. GMs are on call 24/7 to answer questions and can always find out for you whether something like this is in accordance with the rules or not. Best Regard...
- by GM Guard - at 2008.12.12 11:26:00
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12. EVE Online Quantum Rise Issues Thread - in EVE Information Portal [original thread]
Originally by: GM Guard Originally by: CCP Navigator Originally by: Flamewave The speed implants from one of my clones came out fine but the speed implants from another came out unpackaged. No problem except the one I can't...
- by GM Guard - at 2008.11.12 17:00:00
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13. EVE Online Quantum Rise Issues Thread - in EVE Information Portal [original thread]
Originally by: CCP Navigator Originally by: Flamewave The speed implants from one of my clones came out fine but the speed implants from another came out unpackaged. No problem except the one I can't put back in my head, and I can'...
- by GM Guard - at 2008.11.12 15:59:00
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14. Account security issues! - in EVE General Discussion [original thread]
And to adress the question about changing your username. Currently it is not possible and would take some changes to our basic systems. Your best measure against unauthorized account hacking is to make sure your password is not too simple or obvi...
- by GM Guard - at 2008.10.10 16:09:00
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15. Account security issues! - in EVE General Discussion [original thread]
Originally by: Kazuma Saruwatari Double standards. CCP have stated since the start of EVE that they only care about ingame issues, and will not get involved in out-of-game matters that still relate to the game. What GM Nova said, whilst i...
- by GM Guard - at 2008.10.10 16:06:00
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16. Will paying for EvE be counted as supporting terrorism? - in EVE General Discussion [original thread]
Originally by: Volarius There's no point sending food parcels to iceland since CCP staff runs on beer and servers run on hamster that also run on beer. Food parcels are welcomed actually. We use food to hide the beer in our fridges fro...
- by GM Guard - at 2008.10.10 14:50:00
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17. Daisho explained - in Corporation, Alliance and Organization Discussions [original thread]
Hi everyone. There has been a lot of speculation on this thread, some of it close to the truth, some of it not so. I feel it is best at this point to clarify what happened, and why it happened, since the players involved have brought their versi...
- by GM Guard - at 2008.08.21 16:55:00
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18. price of smack - in EVE General Discussion [original thread]
Edited by: GM Guard on 05/08/2008 14:45:03 I can't quite grasp how a story like this could get off the ground but allow me to clarify a few details just to make sure no one is buying into this. 1. Smack does not result in a fine. 2. GMs don'...
- by GM Guard - at 2008.08.05 14:40:00
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19. Compromised Account - in Issues, Workarounds & Localization [original thread]
Originally by: RaTTuS Also set a long skill training as your account will be locked while they investigate Accounts are only locked down if illegal access is confirmed. And we try our best to sort these issues out within a resonable t...
- by GM Guard - at 2008.08.05 13:20:00
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20. Compromised Account - in Issues, Workarounds & Localization [original thread]
Hi. If you suspect that your account is compromised, please go to our website and request a new password immidiately. Also scan your computer for keyloggers and other malware if you suspect an intrusion of that kind. Then send us a petition in t...
- by GM Guard - at 2008.08.05 10:05:00
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